Troubleshooting steps for when a quiz, tool, or self-measurement produces a face-shape result that doesn't match what you see in the mirror.
Start With Jaw Width Measurement
As covered in our measuring guide, jaw width is the single most commonly mismeasured dimension — people often measure at the chin instead of the jaw's actual hinge point near the ears. Remeasure this first if your result feels off.
Check Your Photo or Mirror Setup
If you used a photo-based tool, revisit our guide on photo distortion — a selfie taken too close or at an angle can shift a result from one category to a neighboring one. Try the rear-camera, arm's-length method instead.
Consider That You May Be Between Categories
As discussed in our overlapping face shapes guide, many people genuinely sit between two categories rather than squarely in one — if two different methods keep producing two different (but neighboring) results, that's likely the actual answer rather than a measurement error.